cbaje's Privacy Policy
From registration to every transaction on the cbaje platform, protecting your personal information is our highest priority. Read this policy to learn what data we hold, why we hold it, and how it is kept secure.
This privacy policy applies to all members and visitors of the cbaje platform. Reading this policy alongside our Terms and Conditions will give you a full legal understanding of your relationship with cbaje. By creating an account on cbaje or continuing to use the site, you are agreeing to this policy. This policy may change at any time; continued use of the site after any change will be taken as acceptance of the updated policy.
Types of Information Collected
1.1 Registration and Identity Information
When you open an account on cbaje, the following information is collected from you:
- Full name and date of birth (for age verification — all members must be at least 21 years old)
- Mobile number and email address
- Username and encrypted password
- National ID card or passport number (if identity verification is required)
1.2 Financial Information
Details of your payment method are recorded at the time of deposits and withdrawals. cbaje currently processes transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for processing transactions and preventing fraud; it is not passed to any third party beyond what is necessary to share with a payment gateway or bank.
1.3 Usage and Technical Information
Certain technical information is automatically collected while you use the site, including:
- IP address and device type (mobile / desktop)
- Browser version and operating system
- Time of site access, page navigation patterns, and session duration
- Cookie and local storage data (see Section 7 for details)
1.4 Communication Information
If you contact the support team via live chat or email, cbaje retains a record of that conversation. This helps with service quality control and resolving future issues more quickly.
Purpose of Data Use
cbaje uses the information collected for the following lawful purposes:
- Creating accounts, verifying identity, and ensuring secure login
- Processing deposit and withdrawal transactions
- Managing bonuses, cashback, and promotional offers
- Detecting and preventing fraudulent activity
- Providing 24/7 support services
- Conducting analysis to improve site functionality
- Meeting legal obligations
- Implementing responsible gaming measures
Your information is not used for any purpose other than those listed above.
Data Sharing and Third Parties
cbaje does not sell your personal information or provide it to any advertising agency. However, limited sharing may occur in specific circumstances:
3.1 Service Provider Partners
Partner organisations that assist with payment processing, technology infrastructure, or fraud detection receive only the information necessary for their specific role. They are required to follow cbaje's guidelines and privacy standards.
3.2 Legal Obligations
cbaje may provide information if required to comply with applicable laws in Bangladesh or a valid order from a competent authority.
3.3 Business Transfer
If cbaje's business or assets are transferred in whole or in part in the future, user data may form part of that process. However, the new owner will also be required to comply with this policy.
Technical Security Measures
All communications on the cbaje platform are secured through SSL encryption. User passwords and sensitive data are stored using industry-standard hashing algorithms. Firewalls and intrusion detection systems are active at the server level.
In addition, cbaje conducts regular security audits, and automated alerts are triggered when suspicious activity is detected. cbaje uses OTP verification to protect your account.
4.1 Your Responsibilities
It is your own responsibility to keep your account password confidential and not share your login details with anyone. If you suspect unauthorised access to your account, notify the cbaje support team immediately.
Data Retention Period
cbaje retains user data in accordance with the policy set out below:
- Active account data: for as long as the account remains active
- Transaction records: at least five years after account closure (in accordance with financial record-keeping requirements)
- Support conversations: two years from the date of closure
- Technical log data: up to 90 days
Once the specified period has ended, data is securely deleted or anonymised.
User Rights
cbaje grants you the following rights over your own data:
6.1 Right to Access Data
If you wish to view the data stored in your account, please contact the support team. cbaje will fulfil the request within a reasonable time.
6.2 Right to Correct Data
If there is an error in your name, email, or mobile number, it can be corrected through account settings or via the support team.
6.3 Right to Close Account
You may request to close your account on cbaje at any time. However, due to legal obligations, certain data will need to be retained for a specified period (see Section 5).
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn them off yourself in account settings or let the support team know.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the cbaje site. Their functions are explained below:
7.1 Essential Cookies
These cookies are required to maintain login sessions, remember language preferences, and keep the site's core functions running. Without them, the site will not work properly.
7.2 Analytical Cookies
Analytical cookies are used for technical analysis such as how long users spend on each page and where issues arise. This information is collected anonymously.
7.3 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may limit certain site functionality.
Protection of Minors
All cbaje services are exclusively for individuals aged 21 and above. No minor's data is intentionally collected. Age is verified at registration and ID may be requested if there is any doubt. You can find more details in our Responsible Gaming Guidelines.
If cbaje becomes aware that a minor's data has been collected by mistake, the account is immediately closed and the relevant data is deleted.
Changes to the Policy
cbaje reserves the right to update this privacy policy as needed. If significant changes are made, members will be notified via their registered email or a site notification. The date of any change will be visible at the top of this page under "Last Revised".
Continued use of cbaje after a new policy has been published will be considered as acceptance of the updated policy.
International Data Transfers
Some of cbaje's technical infrastructure may be hosted on servers located outside Bangladesh. In such cases, cbaje ensures that transferred data receives equivalent protection to that provided under this policy, and that data protection conditions are included in agreements with third parties.
Relationship with Other Policies
This privacy policy is one part of cbaje's overall service. For complete information about cbaje, visit the About Us page. For quick answers to common questions, read the FAQ — it covers frequently asked questions about accounts, payments, and bonuses in plain language.
Contact Details
If you have any questions or complaints about this privacy policy, please contact the cbaje support team through any of the following:
- Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
- Email: [email protected]
Your request or complaint will be reviewed as soon as possible.
Have a question about data protection?
cbaje's support team is available seven days a week, twenty-four hours a day to respond in Bengali.